Fault conditions
Serial number
Fault phenomenon
Troubleshooting and communication guidelines
Boot
1
POS machine can't boot
1. Check if the socket is energized and the pos machine power (transformer) light is always on.
2. Whether the power transformer and the plug of the POS cable are in poor contact (can be unplugged)
3. Whether the switch has no elastic force is loose (the switch is broken).
4. Check if the “Password Keyboard†is tightly inserted in the “PINPAD†jack.
2. Whether the power transformer and the plug of the POS cable are in poor contact (can be unplugged)
3. Whether the switch has no elastic force is loose (the switch is broken).
4. Check if the “Password Keyboard†is tightly inserted in the “PINPAD†jack.
1. Whether the battery is dead (can be plugged in for testing).
2. Press “Open Key†for a little longer (about 2~3 seconds).
3. Plug in the power first and press the “Restart†button on the bottom of the POS (on the right side of the battery cover).
1. Whether the battery is dead (can be plugged in for testing).
2. Whether the battery has been installed firmly, whether it is loose or not (reload the battery and try again).
3. Press and hold the “Power On button†for a long time (about 2~3 seconds).
2
The screen displays “USER DOWNLOAD?†when booting up.
1. Reboot.
2. Whether the red “Cancel†button is stuck. If so, please dial it.
3. Do not press and hold the “Cancel†button when booting.
3
Black screen after booting, no display (background light is on) or splash screen
All are hardware failures, contact the carrier.
4
Pressing any button after the POS machine is turned on does not reflect
1. Please check if the host keyboard has a stuck key on the host keyboard. If yes, please ask the merchant to dial the stuck button.
2. If the button still does not respond, it indicates that the hardware is faulty and needs to be replaced.
Teach the merchant to press "RESET" and turn it on. If it still does not reflect, it means that the hardware is faulty and needs to be replaced.
5
"Clear parameter settings" is displayed when booting
Software failure, contact the carrier
6
After the POS machine is turned on, the screen displays "i2c0pen ko Please wait"
1. It can be turned off to check the position where the SIM card is placed (should be placed in the 3rd box) and the direction is correct.
2. It can be turned off for 15 minutes and then turned on again to reconnect to the network.
2. It can be turned off for 15 minutes and then turned on again to reconnect to the network.
Check in
1
After the POS machine (GPRS) is successfully connected, check in to display "check-in failure"
1. You can check in again.
2, clear water and try again.
2
Sign in to the prompt "No such terminal" or "Invalid merchant"
Check whether the household number and terminal number are correct. If it is correct, it is judged to be a system problem.
3
The sign-in was unsuccessful. Show "Please check in again"
1. Ask if the merchant has not settled the previous night or for a long time?
2. Teach merchants to do the following operations continuously: check-in (success) → settlement (success) → check-in (success) → normal use. (Note: If the first step "check in" has been unsuccessful, you must first do the POS machine to "clear water" operation);
3, teach merchants to increase the flow of water (the merchant has done this operation, must check with the merchant to print out the parameters: the merchant number or MID, terminal number or TID is correct;
4. After the merchant prints the terminal water, the merchant does the empty flow operation.
2. Teach merchants to do the following operations continuously: check-in (success) → settlement (success) → check-in (success) → normal use. (Note: If the first step "check in" has been unsuccessful, you must first do the POS machine to "clear water" operation);
3, teach merchants to increase the flow of water (the merchant has done this operation, must check with the merchant to print out the parameters: the merchant number or MID, terminal number or TID is correct;
4. After the merchant prints the terminal water, the merchant does the empty flow operation.
4
Sign in to enter the password and display "code or password is wrong"
Press the “RESET†button and turn it on. If the fault still determines that the machine is malfunctioning.
5
Sign in to show "Password keyboard wrong"
1. Restart.
2. Check if the password keyboard light is on normally.
3. Unplug the password keyboard and plug it in again.
6
The sign-in was unsuccessful. Show "check-in failed"
If the “Password Keyboard†is inserted incorrectly or not, first check if the “Password Keyboard†is inserted in the “PINPAD†jack.
Swipe
1
Swipe to show "transaction failed"
1. Try to brush other bank cards: If other bank cards are successful, indicating that the bank card track of the transaction is defective, it is recommended that the customer checkout in other ways. Please ask the card to rewrite the magnet to the issuing bank. If all bank cards are unsuccessful, it may be a POS head problem. (The POS head problem is issued. Note: Ask the merchant to try to brush the bank card several times to ensure that it is a POS head problem.)
2. Print “Terminal Flow†→ Re-check in.
2
Merchants indicate "Reading Error" or "Format Error" when swiping
1. Ask the merchant to try again several times. If the situation is the same, register the merchant information. And record clearly what bank card is brushed.
2. You can also use soft paper to erase the dirt on the surface of the magnetic stripe. If it is still not successful, it is recommended that the cardholder fill the magnetic card. (If it is confirmed that the POS machine head problem, the order is issued)
2. You can also use soft paper to erase the dirt on the surface of the magnetic stripe. If it is still not successful, it is recommended that the cardholder fill the magnetic card. (If it is confirmed that the POS machine head problem, the order is issued)
3
When you do not swipe your card, or when you touch the machine with your hand, it displays "Reading Error"
The hardware of the machine is faulty and needs to be replaced.
4
Swipe to show "transaction rejected"
You can use other bank cards to make a query transaction to see if it is normal. Then brush the card just once again.
5
The card is not successful or the card reading success rate is low.
1. It may be that the POS machine head has dirt. Please use a piece of hard paper (such as a business card) with moderate hardness to be placed in the card slot. Gently drag it horizontally and vertically to wipe off the dirt of the head. 2. You can also use soft paper to erase the dirt on the surface of the magnetic stripe. If it is still not successful, it is recommended that the cardholder fill the magnetic card. (If it is confirmed that the POS machine head problem, the order is issued)
6
After swiping the credit card to enter the amount, I chose to enter the password.
1. You must press the “Cancel button†on the password keyboard, and then re-swipe when you return to the main interface.
2. If there is no response, restart the POS machine and re-swipe the card.
2. If there is no response, restart the POS machine and re-swipe the card.
1. Press the "Cancel button" directly
2. If there is no response, restart the POS machine and re-swipe the card.
7
The card displays "Confiscation Card (Expired Card)" / Confiscation Card (Report Lost Card) / Confiscation Card (Stolen Card) / Confiscation Card (Cheat Card).
Reason: The card issuer's card is controlled by the card issuer bank. Merchants are advised to call the issuing bank authorization center for advice.
8
Merchant complaints credit card consumption is successful but can not be undone
1. Whether the settlement has been made, if the POS machine has already settled, the previous transaction cannot be revoked.
2. Whether the transaction was yesterday or a few days ago, it will be revoked today. (Because UnionPay will automatically settle before 23 o'clock on the day of the transaction, it must be done before 23 o'clock on the day of the transaction).
2. Whether the transaction was yesterday or a few days ago, it will be revoked today. (Because UnionPay will automatically settle before 23 o'clock on the day of the transaction, it must be done before 23 o'clock on the day of the transaction).
9
Cannot enter password on password keyboard (keyboard does not respond)
1. Ask the merchant to check if there are any keys on the password keyboard. If so, please confirm the stuck button.
2. Shut down, unplug the password keyboard and re-insert it, then try again.
3. If the button still does not respond, it indicates that the hardware is faulty and needs to be replaced.
10
"Invalid business" is displayed when swiping
Since the bank did not enter the merchant information into the system, we will notify the relevant departments to follow up as soon as possible. Then record the business information.
print
1
After the POS machine successfully trades, it displays "printing" but only prints no paper or only paper does not print.
1. Re-load the POS machine and press the paper feed button to check if the POS printer is normal.
2. In the main menu, enter the print menu and select the heavy trade.
2. In the main menu, enter the print menu and select the heavy trade.
3. Prompt the merchant to check whether there is such a transaction according to the “inquiry†function. If the information is clearly recorded, it will be kept by the financial staff.
4. If the financial complaint does not know how to enter the account, directly with the merchant's finance: you can use the small ticket printed on the cash register as a voucher. But be sure to attach the transaction information obtained through the inquiry on the POS machine.
5. Handle this transaction invoice.
4. If the financial complaint does not know how to enter the account, directly with the merchant's finance: you can use the small ticket printed on the cash register as a voucher. But be sure to attach the transaction information obtained through the inquiry on the POS machine.
5. Handle this transaction invoice.
2
The transaction was successfully printed but there is no text on the print list.
1. Check if the merchant has reversed the POS machine printing paper.
2. The printer may be broken.
Settlement
1
The settlement was unsuccessful. "Please redo billing" when billing
1. Ask if the merchant has not settled the previous night or for a long time (with/wireless)? 2. The merchant can be taught to do the following operations continuously: check-in (success) → settlement (success) → check-in (success) → normal use. (Note: If the first step "check-in" has been unsuccessful, you must first do the POS machine to "clear water" operation. Note: print "terminal water" before clearing the water)
2
The statement amount does not match the total amount of the transaction document
1. The statement is for reference only and has no legal effect.
2. The merchant may have not settled for a period of time, so the settlement statement does not match the total transaction amount of the day.
3. If the merchant questioned: The settlement function can not guarantee the corresponding amount of the transaction amount on the day, why should it be settled? A: The POS machine can only guarantee its normal use if it is settled every day.
3. If the merchant questioned: The settlement function can not guarantee the corresponding amount of the transaction amount on the day, why should it be settled? A: The POS machine can only guarantee its normal use if it is settled every day.
3
Unable to settle due to telephone arrears
Merchant print terminal subtotal. (Print according to the operation instructions of various models)
Shut down
1
POS machine can't shut down
1. Check if the POS machine screen is displayed (and then guide the merchant operation according to the screen display content)
2. Whether the above key + down button + red button is pressed at the same time to shut down the shutdown method.
Whether the switch has no elastic force is loose (the switch is broken).
Press the "switch" button longer (about 2~3 seconds)
Other failure
1
POS machine displays "TCP connection error"
1. Try again.
2. Restart the POS machine
3. Clean the SIM card metal piece and the card holder with a dry paper towel or towel and turn it on again.
2
The POS machine displays "SIM card status is wrong, please replace SIM".
Shut down and reinstall the SIM card, restart (note that the merchant checks if the SIM card is installed correctly)
3
The POS machine prompts "SIM password is wrong, please check the SIM card".
1. Shut down and reinstall the SIM card and restart (note that the merchant checks if the SIM card is correctly installed).
2. There is a problem with the POS machine software. Please do not use the POS machine for the time being. We will inform the relevant technical personnel to come to the door as soon as possible.
2. There is a problem with the POS machine software. Please do not use the POS machine for the time being. We will inform the relevant technical personnel to come to the door as soon as possible.
4
“DOWNLOAD?†or “WRONG SOFTWARE†appears during the startup or transaction of the POS machine.
If the POS program is lost, please put the POS machine and we will go to the door as soon as possible.
5
The merchant reflects "communication failure" when brushing a bank card
Consult the other bank card is normal, if other bank card transactions are normal, it may be that the bank's line is faulty, please wait for the merchant to try again.
6
The POS machine displays "Network is not available"
After pressing the card, press OK to check whether it displays: "Sending" or "Receiving". If yes, it is determined that UnionPay or Bank Communication is faulty.
7
POS machine displays "query card issuer"
1. It is recommended that the merchant call the issuing bank's authorization center or customer service center for consultation.
2. It is recommended that the cardholder use other bank cards or checkout in other ways.
2. It is recommended that the cardholder use other bank cards or checkout in other ways.
8
The POS machine displays "issuer side line off"
1. The issuing bank host or line is being debugged or the line is faulty.
2. It is recommended that the merchant call the issuing bank's authorization center or customer service center for consultation.
3. It is recommended that the cardholder use other bank cards or checkout in other ways.
3. It is recommended that the cardholder use other bank cards or checkout in other ways.
9
The POS machine displays "Host Timeout", "System Failure", "Proxy Line Off"
1. UnionPay or banking system and network are busy. Please try again later.
2. It is recommended that customers use other bank cards to conduct transactions.
3. Return the card to the cardholder and ask them to checkout in other ways.
10
Date setting error
Instruct the merchant to correct the date according to the date setting method of the relevant model.
11
Inquiries about fees, accounts, wild cards, etc.
Because our company is only a POS machine installation and maintenance company, it does not involve the settlement of fees and accounting problems (the fee is charged by UnionPay, the account is the responsibility of the acquiring bank, and the UnionPay card is applied to the acquiring bank) Therefore, all settlements will be processed.
12
Display "system self-test"
Reboot, then wait a little longer, if still show "system self-test", issue the order.
13
"MAC authentication failed" is displayed during communication
The serial number is repeated, and the merchant is re-signed. If the sign-up is still unsuccessful, it will be settled before signing.
14
Merchants can't charge
The merchant can be called to remove the battery for charging, if it still can't be charged or the battery is used for a short time and then to the electric service hotline.
15
POS machine "automatically shuts down" when not in operation
1. If 790, please check if there is no power, then check the setting of the reserved function.
2, such as K301CG will automatically shut down after 30 minutes of parking, this is the setting of this model, the problem will be solved after restarting
2, such as K301CG will automatically shut down after 30 minutes of parking, this is the setting of this model, the problem will be solved after restarting
16
POS machine displays "carrier loss"
1. Can the phone line connected to the POS machine make a normal call. Yes, try it a few times. If it still shows "carrier loss", contact us and send someone to handle it as soon as possible. If you can't make a call, let the merchant check the phone line first.
2. Please put the POS machine in place, the program in the POS machine needs to be updated, and I will go to the door as soon as possible.
17
Display: "The number of dialing is super"
1. Consult the merchant if the phone is in arrears.
2. Is the telephone line plugged into the POS machine plugged into the wrong interface? (It should be inserted on the interface labeled "Telephone Line").
3. The telephone line that the merchant will plug in the POS machine is from the line â†â†’ extension line.
18
The POS machine continuously and automatically performs long connections and prompts "GPRS long connection, please wait later"
First shut down → reinstall SIM card → reboot (note that the merchant checks if the SIM card is installed correctly).
19
Only the icon of “GXX†is displayed in the upper right corner of the screen after power on (XX stands for signal strength)
Reinstall the SIM card and restart the POS machine, and wait for it to re-establish the connection with the network. If you still can't call our technical department to consult the GPRS network status.
20
The POS machine displays "Line Fault" or "Dialing" "Communication Error"
1. The merchant's phone number is owed.
2. Is the telephone line plugged into the POS machine plugged into the wrong interface? (should be plugged into the interface labeled "telephone line" or LINE)
3. The merchant will insert the telephone line on the POS machine by line â†â†’ extension line
4. For P70-S, press function key - select 3 heavy weight
4. For P70-S, press function key - select 3 heavy weight
twenty one
The POS machine displays "No dial tone"
1. Ask the customer if they have unplugged or replaced the telephone line.
2. Check if the telephone line is plugged into the “telephone line†jack of the POS.
3. Plug the telephone line plugged into the “phone line†jack of the POS machine to the phone and try to call.
4. If there are other telephone lines around the customer, try changing a telephone line to try the operation.
3. Plug the telephone line plugged into the “phone line†jack of the POS machine to the phone and try to call.
4. If there are other telephone lines around the customer, try changing a telephone line to try the operation.
Due to the wrong operation of the merchant, the communication mode is changed from "wireless" to "wired", and the merchant is instructed to change the communication mode to "GPRS".
twenty two
Display: "base"
Consult the merchant whether the graphic next to “Please check in†is the shape of the phone. If yes, set the communication mode incorrectly and set the communication mode back to GPRS wireless mode.
Dining Chair,Dining Room Chairs,Dining Room Table Sets,Leather Dining Chairs
Foshan Poesy Furniture Co., LTD. , https://www.poesyfurniture.com