Recently, in many of our WeChat exchange groups that we have heard, I heard many friends complain that some brands of POS machines they use often fail to get credited or late, and many free machines give them After the most basic after-sales service, there are no people who can't find the after-sales service. We also feel very worried when we use such a pos machine. After all, the customer's financial security is always the first. The lack of a stable after-sales service team is extremely irresponsible to customers.
That is, after the general POS machine swipes the card, there are several cases:
First: the customer only pays attention to the short message, and the account is only based on the short message received. This is a mistake many people have made. In fact, everyone knows that many bank SMS reminders are now charged, and many banks that do not pay less than 500 yuan do not send text messages. Even if SMS reminder is activated, it may be affected by operators. Delayed or missed. Therefore, the accurate way is that the account is not based on the text message, but should be logged in to the mobile phone bank or online banking account on the account of the account on the day of the account details, this is 100% accurate.
Second: Banks now implement a classification system for savings accounts, which are classified into Class 1, Class 2, and Class 3 accounts. There is no limit to the daily trading of one type of account. The daily trading of the second type of account cannot exceed 10,000 yuan. The limit of the third type of account is higher. The daily trading limit does not exceed 5,000 yuan. Since some friends have multiple savings cards in the same bank, they don't know that their POS machines are bound to several types of accounts. If they are bound to Class 2 or Class 3 accounts, the amount of liquidation after swiping is more than 10,000 or 5,000. Can not be credited. So we need to make sure that the savings card that we bind to the POS is a type of account.
Third: the company's risk control caused the funds to freeze. Many friends do not pay attention to the card, very capricious, a large number of large transactions in a short period of time, or three large transactions in the middle of the night, or the same amount of brushing multiple times, this will trigger the payment company's risk control mechanism, to ensure If the cardholder's card is not stolen, the funds will be temporarily frozen. After this happens, you need to contact the service provider of the machine for the first time to help you to submit the corresponding information according to the payment company's release of the risk control rules to help you to release the risk control. If you can't find that person at this time, you can also directly call the headquarters customer service to handle the complaint. After processing it, you should throw it away at the first time, because the world does not lack formal POS, the missing is Have a professional team after-sales service.
Fourth: Banking system upgrades result in delays in accounting. The bank payment system will be upgraded and maintained regularly during the period of the month. The transactions that occur during the maintenance period may lead to wrong accounts, which will affect the account. It is necessary to wait for the bank system to resume the reconciliation before it can be accounted for. At this time, many people said that I asked the bank customer service. They said that our system is normal, they have no problem, this is your problem. In fact, sometimes it is quite embarrassing. You must know that your customer service is only for personal and private business. POS machine card clearing is an institution-to-public business. It is not a concept at all.
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